Website Accessibility Statement

Commitment to Accessibility

We are committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

Accessibility Standards

This website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the European standard EN 301 549, as required by the European Accessibility Act and local accessibility legislation.

Measures to Support Accessibility

We have taken the following measures to ensure accessibility:

• Conducted accessibility evaluation through self‑assessment
• Implemented accessibility features in accordance with WCAG 2.1 AA guidelines
• Regularly review and update accessibility measures

Limitations and Alternatives

Current accessibility limitations:

• Interactive Elements

Some clickable elements are not fully recognised by assistive technologies.
Links that open in new tabs or windows are not properly indicated for screen reader users.

• Page Titles and Structure

Certain visual headings are not programmatically identified as such.
The heading structure on some pages is inconsistent or not properly nested.

• Navigation and Keyboard Orientation

Active popups may not be fully detectable by assistive technologies.
Some pages lack skip links that allow users to bypass repetitive content.

• Readability and Contrast

A small number of text elements do not meet minimum contrast requirements, which may affect readability for users with visual impairments.

Alternative access methods:

Contact us using the information below for alternative formats or for assistance accessing content.

Contact Information

If you encounter accessibility barriers or have feedback, please contact us:

https://www.my-picture.co.uk/contact-us/

Phone: +44 20 45380833*

(*Costs per minute correspond to the tariff of your landline or mobile phone provider for a national call.)

We aim to respond within five working days and to provide alternative access to the requested content if required.

Enforcement Procedure

If you are not satisfied with our response, you may escalate the issue to the designated national enforcement body under the EU Accessibility Act:

Federal Office for Accessibility

Website: https://www.equalityhumanrights.com

Email: info@equalityhumanrights.com

Disproportionate Burden

At this time, we do not claim any disproportionate burden exemptions under Article 14 of the European Accessibility Act.