Contact Us

We love hearing from you! Reach out to us in any of the ways below, and we'll get back to you as soon as we can.

Browse our FAQs to get instant answers to general questions about ordering, payment and delivery. We also want to hear any ideas for improving your experience! 

Your Team

1. Instant Chat

Need to talk to a customer service representative urgently? For immediate attention, send us a quick message in the chat pop-up on the lower right corner of the page. Generally, our instant message channel goes live between 7am-10pm, Monday to Friday. If you cannot see our chat in the bottom left corner, feel free to contact us by a different way.

2. Email

Drop our customer care team an email anytime at: Be sure to include your name, email address and order number (if applicable) so we can quickly get back to you.

3. Phone

Call us and we will be happy to assist you with your enquiry:
Our Customer Service Number: +49 (0)180 5 226827*
Operating Hours: 10am-3pm, Monday to Friday

(*£ 0.20/min from landlines. Higher fees may be applicable for calls from mobile phones.)

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