Version: 1 Septemeber 2026
1.1 These Terms and Conditions (“Terms”) apply to orders placed through the website my-picture.co.uk. The seller and operator of the website is United Arts GmbH, Eupener Straße 67, 50933 Cologne, Germany (“United Arts”, “my-picture.co.uk”, “we”, “us” or “our”).
1.2 Any specific agreements with you, the information displayed during checkout and the contents of the order confirmation take precedence over these Terms. These Terms take precedence over other general website information (for example FAQ or help texts) to the extent of any inconsistency. Mandatory consumer information and your non-excludable statutory rights remain unaffected.
1.3 Any customer terms or conditions do not apply unless we have expressly agreed to them in writing.
1.4 By placing an order, you confirm that you are acting in your own name or with the necessary authority to place the order.
1.5 Unless expressly stated otherwise, the website is intended for consumer purchases for private use. Promotional offers are generally not available for business or resale purchases unless expressly stated in the relevant promotion.
2.1 You must be at least 18 years old and legally capable of entering into binding contracts in order to place an order.
2.2 Where minimum order quantities, minimum order values, product-specific restrictions or campaign conditions apply, they will be shown in the cart or during checkout before you place your order.
2.3 Orders are placed via the website. By clicking the final order button, you submit a binding offer to purchase the selected goods. An automated order acknowledgement does not of itself constitute acceptance. The contract is concluded when we accept your order by sending an order confirmation by email or by dispatching the goods, whichever occurs first.
2.4 We may decline or cancel an order before performance in exceptional cases, including where there are concrete indications of illegality, infringement of third-party rights, misuse or fraud, manifest pricing errors, or a lack of technical producibility. If no contract has yet been concluded, no contract will arise. If a contract has already been concluded, we may cancel or withdraw from it where the law permits. Any payments already received for an order that is not fulfilled will be refunded without undue delay.
2.5 If we identify technical problems or quality concerns in relation to uploaded files before production begins, we may contact you and ask you to upload a replacement file or to confirm that production should proceed on the basis of the file originally uploaded. If you do not respond within 7 calendar days, we may cancel the affected order or affected item(s) and refund any payment received for them. Where the issue is minor and production can reasonably proceed on the basis of the file originally uploaded, we may instead proceed with production on that basis.
2.6 Where account functionality is available, repeated or serious breaches of these Terms, fraud, misuse or security concerns may result in temporary suspension or permanent closure of the relevant account.
2.7 Before you place your order, the website guides you through the technical steps required to conclude the contract. You can review the products selected, uploaded content, delivery details, payment details and the total price before submitting your order, and you can identify and correct input errors at any stage before clicking the final order button. The contract may be concluded in English only. We will acknowledge receipt of your order without undue delay by electronic means.
2.8 We do not separately file the concluded contract for later access on the website. However, these Terms are made available to you in a form that allows you to store and reproduce them, and you will receive the relevant order details in your order confirmation.
2.9 We do not subscribe to any relevant code of conduct.
3.1 We may select production methods, materials, manufacturing sites, shipping arrangements and service providers, provided the agreed product characteristics and the core product configuration selected during checkout are not materially adversely affected.
3.2 Production is based on the file or content you upload or create in the configurator. No manual or automatic image optimisation (for example changes to colour, contrast, brightness, sharpness or saturation) will be carried out unless such optimisation is expressly offered as an additional service and selected by you.
3.3 We may carry out technically necessary processing steps such as scaling, cropping, alignment, conversion of colour profiles or format adaptation where needed for production. These steps are part of fulfilment and do not amount to aesthetic optimisation.
3.4 We may use carefully selected third-party service providers, including production, hosting, IT and shipping providers, to perform the contract. We remain your contractual counterparty.
3.5 For efficiency reasons we may batch or consolidate production orders. Estimated production and delivery times are governed by clause 11 and the information shown during checkout.
4.1 You are responsible for the quality, suitability and accuracy of the files, text and other content you provide, including resolution, sharpness, exposure, composition, cropping, spelling, grammar, layout choices and the suitability of the selected product format and size.
4.2 Please review your order, design preview and all editable details carefully before placing your order. Mistakes within your control, including spelling, formatting, image selection and layout decisions approved by you, do not in themselves constitute a production defect.
4.3 Monitor and display presentations are device-dependent and commonly use RGB colour spaces, whereas print and other physical production methods can differ materially. Exact correspondence between the on-screen display and the finished product cannot be guaranteed.
4.4 A preview shown on the website is indicative only and may not reflect every production variable, including cropping tolerances, material texture, colour profile conversion, finishing or framing.
4.5 If our configurator or support materials give file-quality guidance, that guidance is indicative only. The final print result remains dependent on the file you provide.
5.1 All prices shown on my-picture.co.uk are retail prices in pounds sterling and include VAT where applicable, unless expressly stated otherwise. Shipping costs are charged separately unless stated otherwise and are shown in the cart and during checkout before you place your order.
5.2 The total price shown during checkout is the price payable for the order. Price changes made after you have placed your order do not affect a concluded contract.
5.3 If an obvious pricing or product-description error becomes apparent before a contract is concluded, we are not obliged to accept the order at the incorrect price or description. Where appropriate, we may invite you to place the order again on the correct basis.
5.4 If delivery outside the United Kingdom is made available, import duties, customs charges and similar charges may apply and will be your responsibility unless we expressly state otherwise.
5.5 Discount codes, vouchers, cashback offers and other promotions are not combinable unless the applicable promotional terms expressly state otherwise. Only one promotion may be used per order.
6.1 The payment methods made available to you will be shown during checkout. Depending on the payment method selected, payments may be processed by United Arts, an affiliated company or a third-party payment service provider identified during checkout.
6.2 Payment is treated as received once the relevant amount has been credited to the relevant payee or the relevant payment provider has confirmed successful payment authorisation, as applicable.
6.3 If a payment is reversed, charged back, returned unpaid or disputed, both parties must cooperate reasonably in resolving the issue. Where you are responsible for the failed or reversed payment, we may recover the reasonable external costs actually incurred by us as a result (for example bank or payment service provider fees).
6.4 You must ensure that the billing, card and other payment information you provide is accurate and current.
7.1 Our products are generally made to your specifications or are clearly personalised. For such goods, there is no statutory right to cancel once the contract has been concluded.
7.2 If, exceptionally, you order goods that are not made to your specifications and are not clearly personalised, you may have a statutory right to cancel the contract within 14 days without giving any reason.
7.3 Any cancellation period referred to in clause 7.2 expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods, or, in the case of multiple goods delivered separately, the last good.
7.4 To exercise any statutory right to cancel, you may contact us using the contact details set out in the Imprint section below, including by email at info@my-picture.co.uk. To help us process your cancellation promptly, please provide your name, order number, the goods you wish to cancel, the delivery address, and, where relevant, the date on which you received the goods. Any other clear statement of your decision to cancel will also be sufficient.
8.1 If you validly cancel goods in respect of which a statutory cancellation right applies, we will reimburse all payments received from you for those goods, including the cost of standard delivery, without undue delay and in any event not later than 14 days after the day on which we are informed about your decision to cancel. If you chose a more expensive method of delivery than our least expensive standard delivery method, we are not required to reimburse the additional cost.
8.2 We may withhold reimbursement until we have received the goods back or, if earlier, until you have supplied evidence of having sent them back.
8.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we expressly agree otherwise with you. You will not incur any fee as a result of the reimbursement.
8.4 You must send the goods back to us, or to the return address communicated by us, without undue delay and in any event not later than 14 days after the day on which you communicate your cancellation to us. The deadline is met if you send the goods back before the period of 14 days has expired.
8.5 Where you validly cancel goods in respect of which a statutory cancellation right applies, you bear the direct cost of returning those goods unless we expressly agree otherwise. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
9.1 If you have a complaint, please contact our customer service team first using the contact details set out in the Imprint section below or the contact channels shown on my-picture.co.uk. We will try to resolve complaints promptly and fairly.
9.2 We are not obliged and are not currently prepared to participate in an alternative dispute resolution procedure before a consumer ADR entity, unless applicable law requires otherwise.
9.3 If we are unable to resolve your complaint through our internal complaint handling procedure, we will provide you, on a durable medium, with the name and website address of a consumer ADR entity that would be competent to deal with the complaint and state whether we are obliged or prepared to use that ADR procedure.
10.1 Where products are created using uploaded image data, production takes place using the relevant print or production process for the product concerned.
10.2 The uploaded file is the reference point for assessing print quality, subject to technically unavoidable and industry-standard tolerances.
10.3 Technically unavoidable or industry-standard deviations do not constitute a defect unless they are caused by an objective production error. This applies in particular to: (a) colour deviations between screen display and the end product; (b) deviations resulting from missing, unsuitable or non-embedded colour profiles or from the file properties; (c) minor variations in brightness, contrast, saturation or perceived sharpness; (d) minor cutting, trimming, border, centering or positioning tolerances; (e) material- and surface-related differences, including texture and finish; and (f) minor batch-to-batch variations or differences between separate orders or reorders of the same design.
11.1 Delivery is made to the delivery address specified during checkout. Shipping costs and estimated production and delivery times are shown during checkout and in the relevant service pages on the website.
11.2 Unless expressly stated as binding, production and delivery times are estimates only. Your statutory rights in the event of delay remain unaffected.
11.3 Partial deliveries are permitted where reasonable for you.
11.4 If delivery is delayed due to circumstances beyond our reasonable control, including force majeure, regulatory measures or disruption affecting shipping partners or supply chains, delivery times will be extended by a reasonable period. We will inform you where practicable.
11.5 If a shipment is returned to us because of circumstances for which you are responsible, including non-acceptance or non-collection, we may cancel the contract and/or require payment of our reasonable additional costs actually incurred, such as return shipping or re-dispatch costs.
12.1 We are under a legal duty to supply goods that are in conformity with the contract. Nothing in these Terms affects your statutory rights in relation to goods that are faulty, not as described or otherwise not in conformity with the contract, including any rights you may have under the Consumer Rights Act 2015 or other applicable law.
12.2 A defect does not arise merely because: (a) the outcome reflects the file, text or design approved or supplied by you; or (b) the outcome falls within the tolerances described in clause 10.
12.3 Where a defect exists, your remedies will be those available under applicable law. Where the law allows, we may first offer repair or replacement before providing a refund or price reduction.
12.4 Purely subjective dislike or a change of mind does not in itself establish a defect where there is no objectively verifiable production fault.
13.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
13.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by both you and us when the contract was made.
13.3 We supply products for domestic and private use. We are not liable for any business loss, including loss of profit, loss of business, business interruption or loss of business opportunity.
13.4 We are not responsible for loss, defects or delays caused by files, content, instructions or information supplied by you, except to the extent that the loss, defect or delay is caused by our own breach or fault.
13.5 These liability provisions also apply for the benefit of our employees, representatives, agents and subcontractors to the extent permitted by law.
14.1 The goods remain our property until they have been paid for in full.
14.2 Before ownership passes to you, you must not sell, pledge or otherwise dispose of the goods in a way that prejudices our rights.
15.1 You confirm that you are entitled to use and submit all content you upload or otherwise provide to us, including photos, images, text, logos and other designs, and that our use of that content to produce and deliver the ordered goods will not infringe the rights of any third party.
15.2 Where uploaded content includes identifiable persons, brands, logos or other protected subject matter, you confirm that all necessary permissions, consents or licences are in place and cover the manufacture and delivery of the ordered goods.
15.3 You are solely responsible for the legality of the content you provide and for compliance with applicable law.
15.4 If a third party brings a claim against us because content supplied by you infringes their rights or breaches applicable law, you will be responsible for losses, liabilities and reasonable external legal costs we incur as a result, to the extent that you were responsible for the infringement or breach. This does not apply to the extent that we were ourselves at fault.
15.5 You agree to give us reasonable cooperation and information if we need to defend a claim relating to content you supplied.
16.1 You retain your rights in the content you upload. However, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, store, transmit, technically process and adapt that content to the extent necessary for order processing, personalisation, quality control, technical feasibility checks, fraud and policy review, customer support, production, dispatch, legal compliance and the defence or enforcement of legal claims.
16.2 The licence lasts for as long as is reasonably necessary for those purposes, including contractual performance, complaint handling, legal retention periods and legal defence.
16.3 We may share the content with service providers involved in fulfilment, hosting, support, production or delivery, provided they are bound by confidentiality obligations and, where required, appropriate data-processing terms.
16.4 We will not use your content for advertising or public publication without your express consent.
17.1 We are not obliged to pre-screen content. However, we may refuse, suspend, cancel or remove content or orders, in whole or in part, where there are concrete indications that: (a) the content is unlawful; (b) third-party rights may be infringed; (c) the content is abusive, fraudulent or misleading; (d) the content is technically unsuitable for production; or (e) production would be unreasonable for legal, operational or policy reasons.
17.2 This may include, for example, content involving hate speech, threats, unlawful harassment, sexual exploitation, glorification of violence, extremist propaganda, serious dignity violations or other unlawful or manifestly inappropriate content.
17.3 Where appropriate, we may ask you for additional information, rights clearances, approvals or modified content before proceeding. If you do not provide the requested information within a reasonable period, we may cancel or decline the order.
17.4 If we provide you with account storage or similar functionality, we may block, remove or disable access to content if there are concrete indications of a breach of this clause, a third-party complaint or a regulatory request.
17.5 Where refusal, suspension, blocking or removal under this clause is justified, you will not have a claim requiring us to continue performance in relation to the affected content or order. Where a contract is not performed or is lawfully cancelled, any refund due will be made in accordance with applicable law.
18.1 If you are a consumer resident in England or Wales, any dispute or claim arising out of or in connection with these Terms or a contract with us may be brought in the courts of England and Wales.
18.2 If you are resident in Scotland, you may also bring proceedings in the Scottish courts. If you are resident in Northern Ireland, you may also bring proceedings in the courts of Northern Ireland.
18.3 We may bring proceedings against you only in the courts of the part of the United Kingdom in which you are resident, unless mandatory law permits otherwise.
19.1 These Terms and any contract for the sale of goods concluded through my-picture.co.uk are governed by the law of England and Wales.
19.2 If you live in Scotland or Northern Ireland, you may also rely on any mandatory provisions of the law of that part of the United Kingdom. Your mandatory consumer rights remain unaffected.
20.1 We process personal data for contract performance, including order administration, production, delivery, customer service, fraud prevention and complaint handling. Further details about purposes, lawful bases, recipients and retention periods are set out in our Privacy Policy.
20.2 We will send transactional emails and other service communications needed to perform the contract without separate marketing consent. We will only send marketing communications where you have consented or where applicable law otherwise permits us to do so. You may unsubscribe or object at any time using the unsubscribe link or the contact details provided.
20.3 We may use aggregated or anonymised information for statistics, quality assurance, product improvement and service development.
21.1 We may use AI-assisted tools, including AI-based chatbots, to support customer enquiries and customer service processes.
21.2 Where you interact directly with an AI-based system as part of customer support, we may indicate that the system is AI-assisted.
21.3 Complex matters, complaints requiring assessment, and decisions that require human judgment will be handled or reviewed by a human member of staff.
21.4 Automated responses or AI-assisted support tools are not intended to produce legal or similarly significant effects on you without meaningful human involvement.
22.1 If any provision of these Terms is held to be invalid or unenforceable, the remainder of the Terms will continue in full force and effect.
22.2 We may transfer our rights and obligations under a contract to another company within our group or to a successor in connection with a reorganisation or sale of business, provided this does not adversely affect your rights.
22.3 A delay or failure by either party to exercise a right does not waive that right.
The services of my-picture.co.uk are provided by:
United Arts GmbH
Eupener Straße 67
50933 Cologne (Köln)
Germany
UK-Department:
United Arts GmbH
131 - 151 Great Titchfield Street
London, W1W 5BB
United Kingdom
Contact us here
More information about our API-Solutions: api.picanova.com
For partnership inquiries please contact us at partner@my-picture.co.uk
Telephone: +44 20 34992781*
(Mo.-Fr. 8-18 o'clock)
(*Costs per minute correspond to the tariff of your landline or mobile phone provider for a national call)
Management:
Philipp Muehlbauer
Registry Court: Cologne HRB 65196
VAT-ID-Nr.: DE 264234312
Data protection:
E-Mail: data-protection-officer@unitedartsgmbh.com
Payments for Credit Card are handled via:
United Arts GmbH
Eupener Straße 67
50933 Cologne (Köln) / Germany
Registry Court: Cologne HRB 65196
Payments for Amazon Pay are handled by:
Picanova UK Limited
C/O Pkf Littlejohn
15 Westferry Circus
Canary Wharf
London, E14 4HD
United Kingdom
Company number 13000953
To resolve online consumer disputes according to Article 14 of Paragraph 1 of the Regulation on Online Dispute Resolution for Consumer Disputes the European Commission provides an online platform: http://ec.europa.eu/consumers/odr