Canvas print
 

Which designs can I order a canvas in?

You can order your canvas into different designs. You have the choice between a circa 2 cm wide stretcher frame or a very representative circa 4 cm wide gallery stretcher frame.


 

Are the images printed with or without a border?

After uploading, automatic border processing takes place.


  1. White border:
    Your image is printed only on the front of the canvas and sides remain white.

  2. Black border:
    Your image is printed only on the front of the canvas and sides are coloured in black.

  3. Mirrored border:
    We will create a mirror image of the outside edge of your picture for the width of the choosen frame thickness.

  4. Pixel stretch:
    The last pixel on each side of the image is blurred around the sides. All details remain on front of canvas.

  5. Scale wrap:
    Your image is wrapped to cover the sides of the canvas frame. If you have important details on the edge of your photo, do not select this option.

 

What material is my canvas photograph made from?

Our canvas prints are made of high quality purpose-made polyester fabric finished with a HP-certified coating. They are therefore extremely suitable for latex printing. The stretcher bars are made of high-quality spruce.


 

Contrast and sharpness of the images

Please note that for all canvas prints, the paint application is significantly higher than printing on, for example, satin-gloss photographic paper. Due to the structure of the linen, more colour must therefore be applied in order to guarantee reasonable ink coverage. This makes it unavoidable that some details, particular in darker areas, are lost. Colour application is also higher with us in order to guarantee significantly better brilliance.


 

How good is the print quality?

Your photo is printed on valuable artist's canvas with special HP Latex ® colours, which are guaranteed to be fade-resistant for 70 years. This results in brilliant colours and enables the rendering of the finest details in the corresponding template.


 

Are the canvas images resistant to damp?

Please note that all of our canvas prints are printed exclusively with solvent-free colours for ecological and health-related reasons, and are therefore correspondingly sensitive to moisture. Therefore please ensure that you never wipe down the canvases with damp towels or similar and that the images are not hung up in rooms with high levels of humidity (e.g. bathrooms).


 

How is the canvas fixed to the frame?

The canvas is stretched onto the stretcher frame and clipped onto the rear side of it. This means that the image content is pulled over the edges so that the image can be hung up without a frame.


 

What is the best way to mount the canvases?

For stable support, we recommend our hanging sets for each size of canvas, consisting of screws, pegs and cord. Of course you can also very easily fix smaller canvases to the wall with nails. Two options for mounting:

  1. Take the two metal platelets with the eyelets and fix these to the frame. Then you can hang the image on two nails on the wall.
  2. Or take the string and lead this through the two eyelets and then hang the image with the string on one nail in the wall.

 

What do I do with an unusual photo format?

If your photo does not fit any of our standard formats, we will be happy to produce a special format for you. In our "Formats and prices" area, you will find an inquiry form under "Special formats". In the order process, you also have the option of special format production if your photo format does not correspond to any standard. You can then have the photograph cut automatically to a suitable aspect ratio.


 

What do I do with an unusual photo format?

If you decide on this option of choosing one of our standard formats for your photograph anyway, we automatically suggest the measurements that most closely correspond to your format. Please note that in this case the image, as shown in your canvas preview in the course of the order process, needs to be cut.


 

What digital camera resolution is best suited for a canvas print?

In order to get good results, your digital camera resolution should not be under 4 megapixels. With a resolution of 2 megapixels, we can produce high-quality versions of your image even in smaller formats.

 

What resolution is needed for the file?

A resolution of 75 DPI is needed.


 

What file format is suitable for production?

We can process jpg, jpeg, png, gif formats. Max. process 60 MB data size.


 

How do I know if my image is suitable for the size I want?

Under point 2 of your order process, "Select format", you will find a list with the print formats that are possible on the basis of your image content. If the format you would like is not shown, this is usually for one of two reasons. Either the resolution of your image file is insufficiently high or the aspect ratio of your image file deviates too greatly from your desired format.


 

How important is the aspect ratio for the production of my images?

The aspect ratio describes the ratio of length to width of an image. Generally, the usual aspect ratios are the 3:2 format and the 4:3 format. At my-picture.co.uk, these formats are offered as well as many others, e.g. panorama, square and DIN formats. If the aspect ratio of your image deviates too greatly from your desired image content, your desired image content will not be offered as too much of your image would be off the page to be able to generate your desired format. You can obtain your desired format by changing the format of your image content during the preliminary stages of your order.


 

What resolution does my image need to be at?

The resolution of your image determines the size at which it can be printed in high quality. In order to achieve optimum results, use the information provided at this link: http://www.my-picture.co.uk/format/


 

How can I post-process my images?

For subsequent processing of your images, it is best to use established software such as Adobe Photoshop, Corel Paint, PaintShop Pro or IrfanView. The my-picture.co.uk product designer, however, offers you the opportunity to subsequently convert your images black and white "Effects" option.


 

Can I also upload black and white images?

Yes, you can also upload black and white images. You can of course also convert a normal colour photo to a black and white image in the product designer under the "Effects" option.


 

Are my images edited manually before printing?

Please note that you image data cannot be edited or trimmed before printing. The printing data is automatically generated by the system after submission of your order for the format selected in each case, and transferred to the production server. The respective preview that you were shown during the format selection stage is always decisive for the printing result, in particular also regarding possible image content loss due to varying aspect ratios between the preview and the printing format. In this, the system automatically carries out a bleed of the image data, and this is done symmetrically on the necessary pages. The system, after you have uploaded the file, automatically suggests all suitable canvas formats independent of the resolution and the aspect ratio. Please note that fuzzy image data and graininess due to artificially created resolution are not recognised by the system and can lead to a poor quality printing outcome (in these cases there are no grounds for complaint).


 

How big can my image be?

For uploading to the website, your image can be up to 60 megabytes. If you want to deliver larger files, please contact our customer service.


 

How do I upload a photo?

In navigation, click on "Upload photo" at the top right - you can then upload your photo there onto our server.


 

How can I place my order?

Upload a photo
Upload the digital photo you want onto our server.

Select format
Select the desired format, frame thickness and the type of border

Select effect
Here you can apply one of our 2 different effects to your image.

Shopping basket

  • Review the articles you want
  • Option of entering a voucher, if available
  • Option of uploading more images
  • Option of adding additional products (hanging set, wall mounted)

Address
Entering your personal data, invoice and shipping address (If you would like to pay for your order by invoice, the invoice address and the delivery address must be the same) Please also be aware that Klarna cannot accept any company addresses for purchase by invoice. If you would definitely like to give a company address, we would ask you to select one of our other payment types.

Payment information
Please select your desired payment type

Payment overview
Check your data and send us your order!


 

When is my order valid?

Your order can only be processed once you have, at the end of the order process, given your preferred payment method, accepted our general terms and conditions and clicked "Order now" – you then receive an order confirmation e-mail from us. Only then is your order valid.


 

I have not received an order confirmation

After successful placement of an order, you automatically receive an order confirmation which is sent to the e-mail address you provided when ordering. This may go to your spam folder, and therefore please check this folder if you cannot see your order confirmation. If necessary, please also check whether the maximum storage volume of your inbox has been exceeded. If, however, you still cannot find your order confirmation (e.g. because of incorrect spelling of your e-mail address in the ordering process), please contact us.


 

Why is a limited number of formats displayed after I have finished uploading

After you have loaded your photo onto our server, our system checks which formats this photograph is suited to. The resolution and the aspect ratio of your photo are decisive here in order to be able to guarantee results that are qualitatively as high-quality as possible. In order to be able to select larger formats, you need to upload a photograph with a higher resolution and/or another aspect ratio.


 

The format I want is not offered for a photo with a high resolution

The deciding factor is the photo file's aspect ratio. There are different aspect ratios such as 4:3, 3:2, 2:1 or 1:1. These can be changed manually, for example, in the settings on your digital camera or later manually through editing in an image editing programme such as Adobe Photoshop. A print can only be carried out in the format in which the photo file is available. Otherwise, the image content will be distorted when printed. In order to avoid this, our system only offers you the printing formats that are possible.


 

After uploading my photo, I receive the notification "Invalid file format"

An invalid file format error message can arise for two reasons:

  1. The file you uploaded is not a "JPG". Please check your photo's file type and, as necessary, convert it to the correct file format with an image editing programme.
  2. The file name of your photo file contains special characters such as full stops, commas, spaces etc. Please redefine your file name before uploading so that the file name does not contain any of these characters.

 

Can I have more than one example of my photo produced?

You can order an unlimited number of your photos with us, and of course also in different formats. In order to be able to select a different format for the same image file, you need to select the "Upload another image" option from the shopping basket.


 

How can I order more than one image at the same time?

When you have completed the design of your product and have placed this in the shopping basket, you can return to the order process by clicking the "Upload another image" link. In this way, you can gradually and comfortably order several individual products at once. The format 8" x 8" is a special offer for our non-commercial customers and a max. amount of 20 pcs. per cart can be ordered.


 

Can I still change my order?

As soon as the order and payment have been completed, amendments to the order are unfortunately not possible for administrative reasons.


 

Is it still possible to make changes to my order after ordering?

Unfortunately, due to our automated production and shipping processes, we cannot make amendments to your order after the order has been placed.